Welcome to Qutera's Support Page

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at support@qutera.com.

If you are trying to figure out how to do something specific like making a backup type "backup" in the search bar.

You can also look up open tickets this way, all you have to do is type in your ticket number sent to you in your email.


Terms of Use and Policies for use of support and hosting services.

 
 

Qutera™

Jamin Quimby June 11, 2013 Announcements

100% Total availability over the past 12 months.

99.999% Total availability over the past five years.

April   100%
March   100%
February   100%
January   100%
December   100%
November   100%
October   100%
September   100%
August   100%
July   100%
June   100%
May   100%

SERVICE INCIDENT HISTORY

 

Type Options: (S)Scheduled, (P)Partial Impact or Performance Issues, (D)Service Disruption

Date/Time EST Type Minutes Description Service Affected  
09/18/2014 P   DDoS Attack

WebDav, RDP Service Connectivity

 
09/17/2014 P   DDoS Attack

WebDav, RDP Service Connectivity

 
09/16/2014 P   DDoS Attack

WebDav, RDP Service Connectivity

 
08/01/2014 P 15 Intuit QuickBooks 2014 Database Engine

ALL Multi-User connections using 2014

R7.3 Update has memory hole issues for multi tenancy (reported to Intuit) Same issues on 7/22/2014  (Waiting on a R8 or R7.4 to fix this issue permanently) Engine required reboot.

 

SCHEDULED UPGRADES OR MAINTENANCE

 

Status Options: (C)Completed, (R)Rescheduled,(I)Reported Issue After Install

Date | Time or (Window) EST
Product or Service Description Status Status Detail
05/17/2015 QuickBooks 2012 Ent Acct R16 C  
05/05/2015 QuickBooks 2012 Pro R16 C  
05/05/2015 QuickBooks 2012 Ent R16P C  
05/05/2015 QuickBooks 2012 Premier R16 C  
05/05/2015 QuickBooks 2012 Contractor R16 C  
05/05/2015 QuickBooks 2012 Manufacture Wholesale R16 C  
05/05/2015 QuickBooks 2015 Contractor R6.139 C  
05/05/2015 QuickBooks 2015 Non Profit R6.139 C  
05/05/2015 QuickBooks 2015 Manufacture Wholesale R6.139 C  
11/15/2014 Edge Router Resource Upgrade C  
11/12/2014 All Managed Servers Security Certificate Update Year 2015 SSL C  
08/17/2014 Luna 3 Gateway Security Certificate Update Year 2015 SSL C  
08/17/2014 Luna 2 Gateway Security Certificate Update Year 2015 SSL C  
08/17/2014 Luna 1 Gateway Security Certificate Update Year 2015 SSL C  
07/28/2014 QuickBooks Ent Gen 14 - Special Update R7.1 C  
07/26/2014 Network Maintenance   C  


Terms of Use and Policies for use of support and hosting services.